GRIEVANCE POLICY

This Grievance Policy (hereinafter referred to as” Policy”) is effective from [DATE ON WHICH THE POLICY COMES INTO FORCE] and applies to all employees and customers of the [INSERT COMPANY NAME] (hereinafter referred to as “Us” or “we” or “Company”).

This policy demonstrates its commitment to fostering a dynamic and forward-thinking workforce that thrives on continuous improvement and Company’s growth.

1. PURPOSE
   1. This policy is implemented to provide a fair and transparent process for addressing and resolving complaints or grievances from employees and customers. It outlines a structured process for resolving disputes or conflicts within the Company. By upholding these guidelines we can collectively contribute to the success of our company and maintain the confidence of our clients, partners, and customers.
2. SCOPE
   1. This policy applies to all those who are associated with the Company. It is designed to ensure consistency, transparency, and fairness with company standards and applicable laws and regulations.
3. GRIEVANCE PROCEDURE
   1. Individuals with grievances are encouraged to discuss their concerns with their immediate supervisor or manager. The supervisor will work to resolve the issue informally, keeping the matter confidential.
   2. If the issue remains unresolved, the individual can submit a formal written grievance to the Human Resources department within [INSERT NUMBER OF DAYS FOR SUBMITTING AN APPLICATION] days of the incident. The grievance should detail the nature of the complaint, relevant dates, individuals involved, and any supporting evidence.
   3. HR will appoint an unbiased investigator to review the grievance. The investigator may conduct interviews, gather evidence, and ensure a thorough examination of the matter.
   4. Upon completion of the investigation, HR will provide a written decision to the individual with the grievance. This decision will include findings, recommended actions, and any remedies that will be implemented.
   5. If the individual is dissatisfied with the decision, they may submit a written appeal within [INSERT NUMBER OF DAYS FOR APPEAL] days. The appeal will be reviewed by a higher-level authority who was not involved in the initial investigation. The decision resulting from the appeal process will be final and binding.
4. CONFIDENTIALITY, INFORMATION SECURITY, PROPRIETARY INFORMATION AND INTELLECTUAL PROPERTY
   1. We are committed to business information confidentiality, integrity and accessibility, we implement proper technical security measures and it is our staff’s obligation to uphold this. Proprietary information includes all non-public information that might be harmful to the company or its customers, business partners if disclosed to unauthorized parties. All members must handle any such information as secret. It also covers that, no one is entitled to trade with securities while in possession of non-public information or deliver non-public information to others that could have an impact on the securities. Every rule ensuring information security must be followed all times.
   2. Employees and customers must maintain the confidentiality of the company and information. Sharing sensitive information with unauthorized individuals is strictly prohibited.
   3. Employees and customers must maintain and respect copyright and intellectual property rights when on sabbatical leave. Obtaining proper permissions and giving appropriate credit is essential.
5. CHANGES TO THE POLICY
   1. We reserve the right to update and make changes to this policy from time to time based on the working conditions of the Company. The Company on updating this policy will inform the employees of the Company.
6. FURTHER INFORMATION
   1. For any queries or further Information regarding our Company or about this Policy, the concerned person can contact us through email [INSERT EMAIL ADDRESS OF THE COMPANY].
7. ACKNOWLEDGEMENT
   1. We expect all employees and customers to adhere to this policy of the Company. The Company will apply this policy consistently and fairly to ensure the well-being of employees and customers.
   2. By signing below, you acknowledge that you have carefully read and understood the terms and contents of this policy.
   3. You acknowledge that you will follow the set guidelines of this policy as well as of the Company and failure to do so; the Company can take required action against such person.

COMPANY                    

[INSERT COMPANY NAME]

Authorized Signature

Print Name and Title

[SIGNING AUTHORITY AND DESIGNATION]