AIRLINE COMPLAINT

[INSERT YOUR NAME]
[INSERT YOUR ADDRESS]
[INSERT YOUR EMAIL ADDRESS]
[INSERT YOUR PHONE NUMBER]

[INSERT DATE]

[INSERT AIRLINE NAME]
[INSERT AIRLINE ADDRESS]

SUBJECT: COMPLAINT REGARDING [INSERT FLIGHT NUMBER], [INSERT DATE OF FLIGHT], BOOKING REFERENCE: [INSERT BOOKING REFERENCE NUMBER]

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received on flight [INSERT FLIGHT NUMBER] from [INSERT DEPARTURE CITY] to [INSERT DESTINATION CITY] on [INSERT DEPARTURE DATE]. I have been a loyal customer of [INSERT AIRLINE NAME] for several years and have always been satisfied with your services until this recent experience, which was extremely disappointing and unacceptable. I hope to bring these issues to your attention in the hope that they will be addressed promptly and appropriately.

Firstly, the flight was significantly delayed without any prior notification or explanation. The flight was scheduled to depart at [INSERT SCHEDULED DEPARTURE TIME], but we did not take off until [INSERT ACTUAL DEPARTURE TIME]. There was a lack of communication from the airline staff regarding the reasons for the delay, leaving passengers in a state of confusion and frustration. Clear and timely communication is essential, and this was sorely lacking in this instance.

Secondly, upon boarding the aircraft, I found that the seating arrangement was not as I had booked. I had specifically chosen a window seat (seat [INSERT SEAT NUMBER]) due to my medical condition that makes it easier for me to cope with long flights. Instead, I was assigned an aisle seat without any prior notification or explanation. This caused significant discomfort during the flight, exacerbating my medical condition and making the journey very unpleasant.

Additionally, the in-flight service was substandard. The cabin crew seemed disorganized and inattentive. I requested assistance multiple times due to my seating discomfort, but my requests were either ignored or met with dismissive responses. Furthermore, the food served was of poor quality and did not meet the dietary requirements I had specified at the time of booking.

Upon arrival at [INSERT DESTINATION CITY], I discovered that my checked baggage had been mishandled. Despite adhering to the airline's baggage policies, my luggage was damaged, with several items inside broken or missing. I immediately reported this to the baggage claim desk, but the response was slow and unhelpful. A report was filed (Baggage Claim Reference Number: [INSERT REFERANCE NUMBER]), but I have yet to receive any follow-up communication or compensation for the damage.

I understand that delays and mishaps can occur, but the manner in which these issues were handled was far from satisfactory. As a loyal customer, I expect a certain standard of service and professionalism from [INSERT AIRLINE NAME], and this experience fell significantly short of those expectations.

I request a thorough investigation into these matters and a prompt response addressing the following:

1. An explanation for the delay and lack of communication regarding the flight.
2. Clarification on why my seating preference was not honored and steps to ensure this does not happen in the future.
3. A formal apology from the airline for the poor in-flight service and mishandling of my baggage.
4. Compensation for the damage to my luggage and the items lost or broken.

I trust that [INSERT AIRLINE NAME] will take this complaint seriously and take the necessary steps to rectify these issues. I look forward to your prompt and satisfactory response. You can reach me at [INSERT YOUR PHONE NUMBER] or [INSERT YOUR EMAIL ADDRESS].

Thank you for your attention to this matter.

Sincerely,

[INSERT YOUR NAME]