COMPLAINT TO SERVICE PROVIDER
[INSERT SERVICE PROVIDER'S NAME]
[INSERT SERVICE PROVIDER'S COMPANY]
[INSERT SERVICE PROVIDER’S ADDRESS]
SUBJECT: FORMAL COMPLAINT REGARDING [INSERT SERVICE/PRODUCT]
Dear [INSERT SERVICE PROVIDER'S NAME],
I hope this letter finds you well. I am writing to express my deep dissatisfaction with the [INSERT SERVICE/PRODUCT] that I recently received from your company. Unfortunately, my experience did not meet the standards I had expected, and I believe it is important to bring this matter to your attention for resolution.
On [INSERT DATE ON WHICH THE SERVICE/PRODUCT WAS PURCHASED], I engaged your services to [INSERT BRIEF DESCRIPTION OF THE SERVICE YOU RECEIVED OR PRODUCT YOU PURCHASED]. I had high hopes for a positive experience based on your company's reputation and the promises made in your advertisements. However, I regret to inform you that my experience has been far from satisfactory.
The specific issues I encountered include:
I believe that your company failed to deliver the level of quality and professionalism that was promised and expected. I find these issues to be not only disappointing but also unacceptable, given the financial investment I made and the trust I placed in your services.
I kindly request that you take immediate action to address and rectify these concerns. As a customer, I believe I have the right to receive the [INSERT SERVICE/PRODUCT] that meets the standards outlined in our initial agreement and that I paid for.
I propose that the following actions be taken to resolve this matter:
I strongly believe that resolving this matter in a timely and satisfactory manner will not only salvage my perception of your company but also demonstrate your commitment to providing excellent service to your customers.
I look forward to your prompt response and resolution of these issues. If I do not receive a satisfactory response within [INSERT REASONABLE TIMEFRAME TO RESOLVE THE ISSUE], I will have no choice but to escalate this matter, which may include seeking legal remedies.
Thank you for your attention to this matter. I hope we can find a solution that restores my confidence in your company and ensures that no other customers have to face similar disappointments.
Sincerely,
[INSERT COMPLAINANT’S NAME]
Enclosures: [INSERT ANY RELEVANT DOCUMENTS THAT SUPPORT THE COMPLAINT]